How will your business benefit from FeaturePlus?
STAFF AVAILABILITY
Individuals can set their call management preferences via an on-line account and in real time from any computer connected to the internet, guaranteeing that incoming calls are always handled appropriately according to where they are; at their desk on lunch, in a meeting or on the road, they will never miss a call.
Call Divert
Having staff tied to their desk waiting for an important call isn’t the best use of their time, especially when they have plenty to be getting on with. Similarly if you have employees who are out and about, it doesn’t make sense for customers to redial their mobile when they fail to reach them at their desk. With Call Divert individuals can set the system in real time to send all calls to their mobile phone, or any other phone that they can access if they are away from their desk or on the road. Your employees become more mobile and more productive as a result.
Advanced voicemail options
Sometimes you simply cannot take a call, but if that happens not only do you want the caller to leave you a message, but you want to know about it straight away and be able to listen to it immediately, even if you are away from your desk.
The FeaturePlus voicemail system allows your employees to do exactly that. Not only can the system be set to deliver the message to email (as a WAV file), it can also send a notification text message, and all messages can be accessed and listened to from any phone, including mobiles. No more waiting to get back to the office to listen to your messages.
Forwarding groups
By working in teams your employees can perform tasks and have roles across different customers and external contacts. So it makes sense that they can be contacted on a group number where calls to that number are distributed across the team. The Call Forwarding feature provides exactly this and works in conjunction with the Number Presentation feature described below. You can ensure calls are directed to the appropriate team and that someone can always take that important call – losing sales opportunities is never a good thing no matter what size or type of business you are.
Call failover
As all the call handling features are hosted on our core network, these are not affected in the event of your line failing at your site (unlike with a traditional phone system and lines). This means you can send calls made to your numbers to alternative phones such as mobiles and continue to handle customer calls.
HANDLING CALLS PROFESSIONALLY
As a business you look to handle calls appropriately and professionally, giving a good customer experience and ensuring efficient working. With features such as number presentation and music on hold you can make sure calls are sent to the right team and that your customers experience a professional operation whenever they call.
Number presentation
If you try to reach a customer or supplier by calling them (and they miss your call!), they will call you back on the number that is presented / displayed on their phone. FeaturePlus allows you to present any of your numbers when calling out, so if the called party misses your call, you can ensure the call is returned to the appropriate group in your company, minimising the number of people a call is handled by. This feature is so flexible that you can have any number of presentation groups in your company which can also be split across different locations (i.e. the Manchester office can choose to present the London offices number if they choose to) – an ideal for distributed teams that perform the same function.
Divert on busy or no answer
In most cases, if your employees are on the phone or unavailable to take a call, there will always be someone else who can handle their calls. Diver t on Busy or No Answer means calls can be sent automatically to another number if the call cannot be taken – no more lost sales opportunities and an all round better experience for your customers.
Call transfer
The last thing you want to do is ask a customer to hang up and redial a number. With call transfer you can redirect and transfer a call (attended or unattended) to any other phone, whether it be another extension, a mobile or even a number abroad. Keeping the customer on the line means no opportunities are ever lost and the customer always gets want they wanted from their call.
Music on hold
With Music on hold, you can transform your on-hold button from a standard feature to an information resource and effective sales tool. By playing marketing messages and sales promotions, hold time can be productive for both your business and callers to your company; why waste dead time when you have a captive audience?
Advantages of on-hold messages:
- Increasing sales opportunities
- Complement existing advertising campaigns
- Feature current specials
- Reduced number of abandoned calls
- Enhanced business image
- Less caller frustration whilst on hold
- Relieve pressure for your telephone staff
Either use any of the tracks pre-loaded on the system, or provide up to ten bespoken messages or tracks, which you then have full control over when they are played.
WORKING FLEXIBLY
If you could see all the calls being made, received & missed by your employees & you had the ability to manage their phones centrally no matter where they were, wouldn't you feel at ease with a more flexible approach to work? Free up your workforce, increase your employment catchment area & reap the benefits.
On-line central management
With FeaturePlus you (or LCC) can manage all your employees’ phones, settings and privileges no matter where they are located. Adding new users and phones is simple. Changing and moving is just as easy and intuitive to manage; the overhead of managing remote users has just got smaller.
In addition to this you can see every call being made, received and missed in real time, plus download full call histories for analysis. This allows you to ensure a work rate and ethic you expect from your employees without having them in the same building.
So what? Tele-working boosts employee productivity, motivation and ensures that less dead time is spent traveling to work. A flexible approach also means you can hire staff who do not live in the local area; no need to consider moving your business when local skills dry up.
HAVING A LOCAL PRESENCE
Traditional telephony means you are limited to the area code you have according to your geographic location. FeaturePlus changes the rules and you can have any area code in the UK irrespective of where you are based. Now is the time to pick up local business with local numbers.
Local numbers and virtual numbers
There are so many local business opportunities out there that it may leave you wishing you could afford to have an office in every town. Now you can! You can have any UK number associated with your phone service that your customers can call you on. In fact you can have any number of phone numbers (as many as the calls you can take) and any mix thereof. So you may be a business located in London, but you can have any of, or all of the area codes of the Home Counties (or any other town or city in the UK) to receive calls on, thus extending your business’s reach.
BUSINESS CONTINUITY
As your business grows, so does the system. If you move location, your numbers move with you, wherever you go. If you lose service power at your office and cannot access it, then your calls can be seamlessly transferred to another site.
Growing with your business
FeaturePlus grows with your business; adding new users is quick and simple. Unlike traditional telephony and office relocations, you keep your phone numbers no matter where your business moves to.
Call failover and resilience
As all the calling handling features are hosted on our core network, these are not affected in the event of your line failing at your site (unlike with a traditional phone system and lines). This means you can send calls made to your numbers to alternative phones such as mobiles and continue to handle customer calls.
CONTROLLING YOUR TELEPHONY & ASSSOCIATED SPEND
FeaturePlus provides a business with complete control of all their phones, user settings and privileges through a central on-line management panel. You can ensure your employees are making the right calls and at the right frequency; boost productivity and control your telephony spend.
Central user management
With FeaturePlus you can (or LCC can) manage all your employees’ phones, settings and privileges no matter where they are located. You can set call barring rules on a per user basis and suspend users with a click of a mouse.
In addition to this you can see every call being made, received and missed across the entire company in real time, and download full call histories for analysis. This not only allows you to ensure a work rate and ethic you expect from your employees, but that they are also making the right calls.
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