Line Rental: MaintenanceIn the unlikely event that a fault occurs and your phone line is affected simply call our friendly advisors FREE on 0800 6522256 and we will liaise with BT Openreach engineers to get the problem quickly resolved. Our dedicated UK-based customer services team handles all fault management. All queries are logged and administered through a single LCC contact number. LCC does not use an automated fault call centre. We take pride that our customers may talk to us anytime day or night.LCC customers have a choice of three different line rental support levels outlined below. Level 1 Care – Provided free of charge on all business linesLevel 1 Care allows a fault to be reported at anytime and operates through LCC’s normal working hours of 8.00am – 5.00pm Monday to Friday (excluding Public and Bank Holidays). LCC aims to respond to any fault reported within these hours by the end of the next working day. Any faults reported outside of these hours will be carried forward to the beginning of the next working day. Engineering work will only be carried out for this service during normal working hours.Level 2 Care - £1.30 per monthLevel 2 Care allows a fault to be reported at any time, however LCC will pick up the fault and begin working on it between 8.00am-5.00pm Monday-Saturday (excluding Public and Bank Holidays). Level 2 faults are handled as a higher priority by LCC compared to Level 1 faults. LCC will respond within 4 working hours upon receipt of a fault report. If the fault is not cleared during this period LCC will advise the nominated contact of the progress being made to clear the fault.
Level 3 Care operates 24 hours a day, 7 days per week including Bank and Public Holidays. LCC will respond within 4 hours of receipt of a fault report. If the fault is not cleared during this period LCC will advise the nominated contact of the progress being made to clear the fault. |
